Support
We're Here to Help
Need help with your Saint connection or account? Our support team is available 7am to 5pm, Monday to Friday. Log a ticket, call or WhatsApp us, or find quick answers below.
Connection help
Check that your router (and fibre box, if you have one) is powered on and the lights look normal. Switch the router off for 30 seconds and back on. If you use a network cable, make sure it is firmly plugged in. Still offline? Log a ticket or call 087 501 0000 and we will check your line from our side.
Place the router centrally and in the open, away from metal, mirrors and microwaves. Use the 5 GHz network close to the router for speed and 2.4 GHz for range. Thick walls weaken Wi-Fi, so ask us about a mesh system or extra access point for larger homes and offices.
If all your devices lose internet at the same time, there may be a network fault. Call 087 501 0000 or WhatsApp us and we will confirm and keep you updated.
Check coverage at your new address on our Check Availability page, then let us know your moving date so we can arrange the move.
Your account
Moving or upgrading?
Speed Test
Wondering about the speed of your Saint internet connection? Check out this honest, accurate speed test.
- Test on a network cable, not Wi-Fi
- Pause downloads and streaming first
- Wi-Fi is usually slower than your line speed
- Odd result? Send us your Test ID
